Reelay Trust Center Overview

‍

At Reelay, we understand that trust and security are paramount when managing and processing your meetings. Our commitment to safeguarding your data is at the core of everything we do. This Trust Center provides an overview of the measures we take to ensure the highest levels of security, privacy, and compliance.

We believe in building trust through transparency and open communication. Our dedicated support team is always available to address your concerns and provide assistance. We offer detailed insights into our security and privacy practices and encourage you to reach out with any questions.

Thank you for trusting Reelay with your meeting data. Your security and privacy are our top priorities, and we are dedicated to upholding the trust you place in us.

‍

Infrastructure security

The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.

Encryption key access restricted

The company restricts privileged access to encryption keys to authorized users with a business need.

Unique account authentication enforced

The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.

Production application access restricted

System access restricted to authorized access only

Access control procedures established

The company's access control policy documents the requirements for the following access control functions:

• adding new users;
• modifying users; and/or
• removing an existing user's access.

Production database access restricted

The company restricts privileged access to databases to authorized users with a business need.

Production OS access restricted

The company restricts privileged access to the operating system to authorized users with a business need.

Production network access restricted

The company restricts privileged access to the production network to authorized users with a business need.

Unique network system authentication enforced

The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Remote access MFA enforced

The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Intrusion detection system utilized

The company uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches.

Log management utilized

The company utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.

Network segmentation implemented

The company's network is segmented to prevent unauthorized access to customer data.

Network firewalls utilized

The company uses firewalls and configures them to prevent unauthorized access.

Network and system hardening standards maintained

The company's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.

‍

Organizational security

Asset disposal procedures utilized

The company has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.

Portable media encrypted

The company encrypts portable and removable media devices when used.

Anti-malware technology utilized

The company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

Employee background checks performed

The company performs background checks on new employees.

Code of Conduct acknowledged by contractors

The company requires contractor agreements to include a code of conduct or reference to the company code of conduct.

Code of Conduct acknowledged by employees and enforced

The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

Confidentiality Agreement acknowledged by contractors

The company requires contractors to sign a confidentiality agreement at the time of engagement.

Confidentiality Agreement acknowledged by employees

The company requires employees to sign a confidentiality agreement during onboarding.

Performance evaluations conducted

The company managers are required to complete performance evaluations for direct reports at least annually.

Password policy enforced

The company requires passwords for in-scope system components to be configured according to the company's policy.

Data encryption utilized

The company's datastores housing sensitive customer data are encrypted at rest.

Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

Penetration testing performed

The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for the following functions related to IT / Engineering:

• vulnerability management;
• system monitoring.
  ‍

Product security

‍

Data encryption utilized

The company's datastores housing sensitive customer data are encrypted at rest.

fa-circle-check alpaca-fa-solid

Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

fa-circle-check alpaca-fa-solid

Penetration testing performed

The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

fa-circle-check alpaca-fa-solid

Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for the following functions related to IT / Engineering:

• vulnerability management;
• system monitoring.

‍

Internal security
‍

Continuity and Disaster Recovery plans established

The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

Continuity and disaster recovery plans tested

The company has a documented business continuity/disaster recovery (BC/DR) plan and tests it at least annually.

Cybersecurity insurance maintained

The company maintains cybersecurity insurance to mitigate the financial impact of business disruptions.

Configuration management system established

The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

Development lifecycle established

The company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

Whistleblower policy established

The company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.

Board oversight briefings conducted

The company's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.

Board charter documented

The company's board of directors has a documented charter that outlines its oversight responsibilities for internal control.

Board expertise developed

The company's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.

Board meetings conducted

The company's board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of the company.

Backup processes established

The company's data backup policy documents requirements for backup and recovery of customer data.

System changes externally communicated

The company notifies customers of critical system changes that may affect their processing.

Management roles and responsibilities defined

The company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

Organization structure documented

The company maintains an organizational chart that describes the organizational structure and reporting lines.

Roles and responsibilities specified

Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.

Security policies established and reviewed

The company's information security policies and procedures are documented and reviewed at least annually.

Support system available

The company has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.

System changes communicated

The company communicates system changes to authorized internal users.

Access requests required

The company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.

Incident response plan tested

The company tests their incident response plan at least annually.

Incident response policies established

The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

Incident management procedures followed

The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.

Physical access processes established

The company has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.

Data center access reviewed

The company reviews access to the data centers at least annually.

Company commitments externally communicated

The company's security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).

External support resources available

The company provides guidelines and technical support resources relating to system operations to customers.

Service description communicated

The company provides a description of its products and services to internal and external users.

Risk management program established

The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

Third-party agreements established

The company has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.

Vendor management program established

The company has a vendor management program in place. Components of this program include:

• critical third-party vendor inventory;
• vendor's security and privacy requirements; and
• review of critical third-party vendors at least annually.

‍

Data and Privacy

‍

Data retention procedures established

The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

Customer data deleted upon leaving

The company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.

Data classification policy established

The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.

‍

Resources

‍

Access Control Policy

Asset Management Policy

Data Management Policy

Code of Conduct

Operations Security Policy

Human Resource Security Policy

Physical Security Policy

Risk Management Policy

Information Security Policy (AUP)

Third-Party Management Policy

Information Security Roles and Responsibilities

Cryptography Policy

Secure Development Policy

Business Continuity and Disaster Recovery Plan

Incident Response Plan

‍

‍

Subprocessors